Speakers: Maryann Waugh, Senior Content Marketing Manager, Zipari About this Webinar: In a recent survey, 400 Medicaid members were asked about their consumer experiences (CX) and digital consumer experiences with their health plans. Their responses were compared and contrasted with members of Medicare and commercial health plans, as well as Medicaid-payer responses. This session is […]
Speakers: Maryann Waugh, Senior Content Marketing Manager, Zipari Patrick Warncke, Senior Sales Engineer, Zipari Bill Frank, Solutions Engineer, Zipari About this Webinar: Annual consumer experience reporting consistently ranks health insurance behind other industries. With the rapid digital advances sparked by COVID-19, it is more important than ever that health insurance providers understand current consumer […]
Speakers: Tabatha Erck, EdD, MPA, President, Zipari Shannon Eubank, Director of Product, Zipari About this Webinar: The health insurance market is more competitive than ever, and member behavior has one of the largest impacts on the ability to succeed. As such, health insurance providers are running multiple and concurrent initiatives to engage members. Administrative teams […]
Speaker: Tabatha Erck, EdD, MPA, President, Zipari Brad McIlwain, Sr. Director, Product Management Smita Purekar, Sr. Product Manager About this Webinar: The health insurance market is more competitive than ever, and member behavior has one of the largest impacts on the ability to succeed. As such, health insurance providers are running multiple and concurrent initiatives […]
Speakers: Matt Case, Chief Marketing Officer, Zipari Maryann Waugh, Director of Content and Market Research, Zipari About this Webinar: In the era of digital transformation and CRM overload, it can be easy to forget why we care about consumer experience (CX) in the first place. In this session, we get back to the basics of […]
Speakers: Brad McIlwain, Sr. Director, Member & Service Products, Zipari Smita Purekar, Sr. Product Manager, Zipari About this Webinar: The health insurance market is competitive. Health insurance providers that want to succeed must attract and retain members and improve health outcomes, all while reducing unnecessary costs. And let’s face it – if members don’t engage, […]
Speaker: Maryann Waugh, Director, Content & Market Research, Zipari For the second year in a row, more than 400 Medicaid members were asked about their consumer experiences (CX) and digital consumer experiences with their health plans. Their responses were compared and contrasted with members of Medicare and commercial health plans, to identify similarities, differences, and […]
Speaker: Tabatha Erck, MPA, EdD, Chief Executive Officer, Zipari About this Webinar: A strong member engagement strategy that delivers optimal ROI is a critical component of effective CX. Join this session to discuss five strategies for driving the highest-value member engagement while streamlining operations. Gain insights and best practices utilized by health insurance providers to […]
Speaker: Tabatha Erck, EdD, MPA, CEO, Zipari About this Webinar: Though Medicare Advantage Star Ratings have a significant impact on a health plan’s bottom line, payer executives often have difficulty increasing member satisfaction. In this webinar, Dr. Tabatha Erck discusses the technology improvements health plans can make today to boost their members' scores and raise […]
Speaker: Bill Bottomley, VP Business Development, Zipari About this Webinar: As the 2024 CMS mandate looms, health insurance providers stand at the crossroads of challenge and opportunity. Embrace the future with Zipari's Price Transparency add-on, tailored to meet this new era head-on. Discover how geo-targeted searches, plain-language pricing, and integrated CRM capabilities not only amplify […]
According to recent industry reports, healthcare organizations with robust governance models in their CX programs are 60% more likely to achieve their operational and customer satisfaction goals. Set your organization on the path to CX excellence in the healthcare sector. In this webinar, we'll delve into the operationalization of these concepts through the Zipari CX […]
Real Life Results From Employing Zipari’s CX Engagement Hub. Presented by Zipari CEO and President, Tabatha Erck, Ed.D., MPA. This presentation will include: Results payers/TPAs are receiving with Zipari's CX Engagement Hub, our Next Best Actions recommendation assistant; Implementation tips to get started fast and secure a substantial ROI Discussion on assigning ROI of specific […]
