Introducing Zipari's Solution Stack and Product Wheel. Learn more about our comprehensive offerings by scrolling over the Solution Stack below.
At Zipari, we are deeply committed to revolutionizing CX technology and digital engagement for healthcare payers. Each Zipari product is valuable on its own, but our integrated multi-product solutions are even more powerful. These solutions harness the power of the CX Engine to track and collect data, creating unique consumer-specific and trend insights to transform standard business processes into revenue-generating wins for payers and consumers.
Zipari’s Comprehensive Sales Experience solution is an integrated multi-product technology solution that optimizes sales performance, increases acquisition rates, accelerates conversion, and grows top-line revenue across all payer market segments, including Medicare, Individual and Family, Medicaid, Small Group, and Large Group. Comprehensive Sales Experience is the only technology solution of its kind. It is powered by 13 integrated products, including shopping portals, broker portals, service bot, vertical sales CRMs, and a healthcare consumer engagement hub (HCEH).
Zipari’s Superior Member Experience solution is the industry’s leading top-curated member-centric technologies that drive self-service, improve satisfaction scores, and deliver better health outcomes. The only technology solution of its kind, Superior Member Experience is powered by 8 integrated products, including a member portal, mobile app, service CRM, service bot, healthcare consumer engagement hub (HCEH), and provider and prescription search tools. Together, these products optimize the entire member experience — from onboarding to closing gaps in care, to renewing.
Zipari’s Superior Provider Experience solution is the only comprehensive technology solution created to bridge the gap between payers, providers, and members. The only technology solution of its kind, Superior Provider Experience is powered by 7 integrated products, including a provider portal, healthcare consumer engagement hub (HCEH), service bot, and provider service CRM. Together, these products effectively streamlines collaboration between the payer and the provider to deliver the best health outcomes and patient care.
Zipari’s Digital Strategy solution accelerates digital transformation for payers and their consumers. The solution drives member acquisition, retention, and engagement through a personalized digital ecosystem, delivering higher satisfaction, better health outcomes and more business value. Digital Strategy is powered by 12 integrated products, including a healthcare consumer engagement hub (HCEH), service bot, member portals, member mobile apps, shopping portals for Medicare and Individual and Family plans, broker portals for Medicare, Individual and Family, Small Group, and Large Group, and more.
Zipari’s CRM Strategy solution enables payers to streamline their administration, call centers, and sales operations to deliver the most impactful and best-in-class consumer experiences. The solution enables call centers and sales teams to focus on navigating customer relationships, not applications. CRM Strategy is powered by 8 integrated products, including a service CRM, sales CRM, healthcare consumer engagement Hub (HCEH), and service bot.
Zipari’s CX Strategy solution strengthens relationships with all payer consumers and maximizes engagement value. The solution is built exclusively for payers to deliver hyper-personalized experiences, improve health outcomes, and achieve ROI on all of their engagement strategies. CX Strategy is powered by 2 integrated products, including a healthcare consumer engagement hub (HCEH) and a service bot.
Zipari’s Individual Market solution addresses the challenges of acquiring customers, retaining members, and improving outcomes in the Individual and Family market. The solution is powered by a healthcare consumer engagement hub (HCEH), service bot, member portal, mobile app, broker and shopping portals, and sales and service CRMs — built exclusively for Individual and Family plans.
Zipari Medicare Market solution addresses the challenges of acquiring customers, retaining members, impacting health outcomes, and improving Star Ratings for Medicare plans, including Medicare Advantage, Medicare Prescription Drug Plans, Dual Eligibles, and more. The solution is powered by a healthcare consumer engagement hub (HCEH), service bot, member portal, mobile app, broker and shopping portals, and sales and service CRMs — built exclusively for Medicare plans.
Zipari’s Small Group market solution addresses the challenges of acquiring customers, retaining them, and managing employee healthcare costs. The solution is powered by a healthcare consumer engagement hub (HCEH), service bot, member portal, mobile app, broker portal, employer portal, and sales and service CRMs — built exclusively for Small Group plans.
Zipari’s Large Group market solution addresses the challenges of acquiring large group customers, retaining them, and managing employee healthcare costs. The solution is powered by a healthcare consumer engagement hub (HCEH), service bot, member portal, mobile app, broker portal, employer portal, and sales and service CRMs — built exclusively for fully-funded plans and ASOs.
Zipari Medicaid Market solution addresses the challenges of engaging members, improving health outcomes, and reducing costs for Medicaid plans. The solution is powered by a healthcare consumer engagement hub (HCEH), service bot, member portal, mobile app, and service CRM — built exclusively for Medicaid plans.
Zipari’s CX Platform solution is the revolutionary one-stop-shop for all payer consumer engagement challenges. Deliver exceptional next-gen healthcare experiences with this all-in-one digital and CRM transformation solution built exclusively for payers. The CX Platform can be built on top of existing technologies, saving time and money. The only technology solution of its kind, the CX Platform is powered by 20+ integrated products, including consumer portals, sales and service CRMs, a healthcare customer engagement hub (HCEH), and service bot.
Provide members with appropriate tools, notifications and alerts
based on their preferences
Empower members to perform common service actions without
having to pick up the phone
Improve member sentiment and lifetime value through an enhanced
customer journey
Provide agencies with a branded solution that ensures data accuracy and supports process automation
Learn moreGuided shopping and onboarding experience to acquire, up-sell and retain more customers
Learn moreAnalyze utilization data to predict trends and respond effectively to employee concerns
Learn moreAn interactive service hub, including accumulators, secure messaging, forms and other resources
Learn MoreGive providers access to comprehensive profiles to influence better care and faster response
Learn moreQuickly search for doctors and facilities by name, specialty, and/or location, while generating leads
Learn moreReduce prescription drug costs and increase prescription adherence by educating your members on cost-saving alternatives
Learn moreEncourage self-service and improve health with automated next best actions and recommendations
Learn moreGather behavioral and member data throughout customer journeys
Machine learning enables improvement of CX strategy in real-time
Automatic recommendations to improve member sentiment and value
Prioritize customer healthcare goals and orchestrate targeted communications
Learn moreIncrease revenue and accelerate the sales pipeline across all health insurance plans
Learn moreCreate a personalized service experience through industry-specific workflows and a true customer profile
Learn more