• Platform
    • Solutions

      Solutions

      Transform the consumer experience with ready-to-go solutions built to work with the tech you already have and pre-designed with the workflows you’re already using.

      Superior Member Experience

      Boost self-service, improve member satisfaction scores, and drive better outcomes with revolutionary digital engagement software for your members - and your operations.

      Comprehensive Sales Experience

      Grow membership, increase retention, and optimize sales operations with integrated, end-to-end sales and renewal automation for your brokers, employers, and members.

      Collaborative Provider Experience

      Bridge the gap between providers, payers, and members at the point of care, powering true collaboration and making an impact on member health outcomes.

    • About

      About

      Discover more about Zipari - who we are, why we’re here, and how to join us.

      Meet Zipari

      Get to know the philosophy and team behind breakthrough CX.

      Insights

      Check out our latest publications and client success stories.

      Careers

      Explore opportunities to join the CX revolution.

    • Markets

      Markets

      Learn how our solutions solve market-specific challenges with targeted technology built exclusively for health insurance.

      Individual & Family

      Attract and onboard members, personalize omnichannel outreach, boost self-service, and get members taking actions that support better health outcomes.


      Commercial Group

      Facilitate broker and employer group administration, seamlessly onboard and renew members, increase member self service, and retain high value groups.

      Medicare

      Holistically track and analyze member engagement, streamline call center operations, stay ahead of regulatory changes and competition, and boost member actions directly related to CAHPS, HEDIS, and Star quality ratings.


      Medicaid

      Track and analyze consumer data, transform call center operations, stay ahead of regulatory changes and competition, and improve outcomes, satisfaction, and self-service engagement.

      Third Party Administrators

      Refine operational efficiencies, stay ahead of the competition, grow and retain membership, and provide concierge digital engagement services.


  • Contact
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Zipari

Consumer Experience Technology
Built for Health Insurance

Give your plan a competitive advantage with a big lift in digital engagement and self-service, building strong relationships, empowering healthy actions, and running better operations – at a lower cost.

Zipari makes it all possible with one powerful CX platform built to make health insurance better for everyone.

Bigger, Better, Bolder Health Insurance CX

The right solutions make CX easy – and an expert partner makes it simple for you to get started quickly. We’ve used our industry expertise and technology know-how to create the first and only omnichannel enterprise platform built specifically for the health insurance industry, Zipari’s CX Platform. Break out of the one-size-fits-all box, break away from traditional consumer engagement strategies, and break through barriers to start converting goals to actions.

We aren’t just leaders in this space. We created it.

Trusted partners with nearly 200 health plan and TPA clients and 20+ products

The first and only CX platform built exclusively for the health insurance industry

Designed and built in partnership with leading payers, with detailed workflows ready to go

Easily configurable products and solutions that leverage the same platform and build on your existing tech investment

Solutions for payers of all sizes and markets that start proving value immediately

World-class technology powered by a powerful data layer that delivers unique insights

Unique Solutions for Complex Needs

We are passionately focused on making your job easier end-to-end, from selling plans to onboarding members, to customer service and closing care gaps. Zipari’s nimble, innovative solutions give you a competitive advantage with CX solutions for every consumer you’re serving – from plan shoppers and members, to brokers, employers and providers.

Comprehensive Sales Experience


Optimize sales performance, increase acquisition rates, accelerate conversion, and grow top-line revenue across all market segments with better broker relationships.
Learn More

Superior Member Experience


Drive personalized self-service engagement, improve satisfaction, empower better health outcomes, and get total visibility across every touchpoint.
Learn More

Collaborative Provider Experience


Strengthen your provider partnerships with technology that simplifies communications, automates key workflows, and helps them get paid quickly so they can focus on what they do best — delivering superior care.
Learn More

Proven Results!

55%
year-over-year
increase in self-service
115%
year-over-year increase in
telemedicine usage
4 to 5 Improved Medicare
Advantage star rating
1200%
increase in closed medication
adherence gaps

We've Got People Talking

We’re not just revolutionizing payer CX. We’re also creating unique thought leadership and generating serious buzz. Discover our latest below.

Elevating Health Insurance Relationships Through Call Center Transformation …

Elevating Health Insurance Relationships Through Call Center Transformation …

Members still want human connection A health plan’s call center is the only ro …

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3 Keys to the Future of Consumer Experience in Healthcare

3 Keys to the Future of Consumer Experience in Healthcare

As we reflect on 2020 and look forward, Zipari continues to stay committed to ad …

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Health Payer Predictions for 2021 and Beyond

Health Payer Predictions for 2021 and Beyond

Rapid and sweeping change has been the hallmark of the healthcare industry  — …

Read More

Let's Break Through

We make it easy to break away from ineffective engagement and generic CRMs with powerful digital experiences for every consumer you’re serving.

Let’s break through together.

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