Revolutionize
Consumer Experience
for Health Insurance

Learn More About our CX Platform

The First and Only Consumer Experience Platform Built Specifically for Health Insurance

Zipari is the only consumer experience technology company to exclusively specialize in health insurance and offer native understanding of the industry, which means we instinctively understand our clients’ goals.

Learn More

The Power to Change an Industry

Our Consumer Experience (CX) products create an intuitive, retail-like and user-friendly experience for anyone who uses them. These products illustrate how Zipari is revolutionizing consumerization by creating relationships that promote self-service, provide personalized communications and support real-time interaction.

Request a Demo

Digital Experience

Personalize the member experience

Provide members with appropriate tools, notifications and alerts
based on their preferences

Promote Self-Service and Satisfaction

Empower members to perform common service actions without
having to pick up the phone

Boost Member Engagement

Improve member sentiment and lifetime value through an enhanced
customer journey

Broker Portal

Provide agencies with a branded solution that ensures data accuracy and supports process automation

Learn more

DTC Shopping

Guided shopping and onboarding experience to acquire, up-sell and retain more customers

Learn more

Employer Portal

Analyze utilization data to predict trends and respond effectively to employee concerns

Learn more

Member Portal

An interactive service hub, including accumulators, secure messaging, forms and other resources

Learn More

Mobile App

Increase self-service with a personalized experience, anytime and anywhere

Learn more

Provider Portal

Give providers access to comprehensive profiles to influence better care and faster response

Learn more

Provider Search

Quickly search for doctors and facilities by name, specialty, and/or location, while generating leads

Learn more

Rx Search

Reduce prescription drug costs and increase prescription adherence by educating your members on cost-saving alternatives

Learn more

Service Bot

Encourage self-service and improve health with automated next best actions and recommendations

Learn more

Customer Engagement

Quickly Address Consumer Pain Points

Gather behavioral and member data throughout customer journeys

Continually Optimize Customer Experience to Maximize Renewals

Machine learning enables improvement of CX strategy in real-time

Increase Lifetime Member Value

Automatic recommendations to improve member sentiment and value

CX Engagement Hub™

Prioritize customer healthcare goals and orchestrate targeted communications

Learn more

CX 360

Get a holistic view of all consumer interactions and consumer profiles

Learn more

Recommendation Assistant

Provide proactive customer service and drive healthy behaviors

Learn more

Employer and Member Acquisition Center

Increase revenue and accelerate the sales pipeline across all health insurance plans

Learn more

Service Center

Create a personalized service experience through industry-specific workflows and a true customer profile

Learn more

A Competitive Advantage for Carriers

"Zipari has built a platform that is far less to implement and maintain than it would take for us to build this ourselves. In some cases, the predictability of delivery to business expectations is better by a factor of 2-3x in terms of cost and timing."

— John David Kaercher, CIO and EVP of IT & Operations at CareFirst BlueCross BlueShield.

As Featured In

"When we see a great solution, we use it. Zipari has a top team and uses the right technology, saving us time, effort, and money. Most importantly, we avoid the technical and execution risks of building and deploying custom software."

— Sal Gentile, CEO of Friday Health Plans

Our Customers