Provide members with appropriate tools, notifications and alerts
based on their preferences
Empower members to perform common service actions without
having to pick up the phone
Improve member sentiment and lifetime value through an enhanced
customer journey
Provide agencies with a branded solution that ensures data accuracy and supports process automation
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Guided shopping and onboarding experience to acquire, up-sell and retain more customers
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Analyze utilization data to predict trends and respond effectively to employee concerns
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An interactive service hub, including accumulators, secure messaging, forms and other resources
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Give providers access to comprehensive profiles to influence better care and faster response
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Quickly search for doctors and facilities by name, specialty, and/or location, while generating leads
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Reduce prescription drug costs and increase prescription adherence by educating your members on cost-saving alternatives
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Encourage self-service and improve health with automated next best actions and recommendations
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Gather behavioral and member data throughout customer journeys
Machine learning enables improvement of CX strategy in real-time
Automatic recommendations to improve member sentiment and value
Prioritize customer healthcare goals and orchestrate targeted communications
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Increase revenue and accelerate the sales pipeline across all health insurance plans
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Create a personalized service experience through industry-specific workflows and a true customer profile
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