Speakers:
About this Webinar:
In the era of digital transformation and CRM overload, it can be easy to forget why we care about consumer experience (CX) in the first place. In this session, we get back to the basics of engaging members in their own health, focusing on 5 key lessons learned from health insurance providers and members, and our own experiences in the industry.
The speakers will discuss 5 key takeaways learned from market research with health insurance providers and members, and our own industry experiences.
Attendees will learn:
