Your challenges are our exclusive focus: driving health plan KPIs, acquiring and retaining members, running efficient operations, managing better benefits utilization, and positively impacting health outcomes. With Zipari, you can access the first and only technology platform built to simultaneously address every one of these CX challenges for your entire business.
Your challenges are our exclusive focus: acquiring and retaining members, running efficient operations, managing good relationships with all your consumers, and making a positive impact on healthy outcomes. With Zipari, you can access the first and only technology platform built to simultaneously address every one of these CX challenges for your entire business.
Zipari’s CX engine powers our platform, solutions and products to capture and track consumer data at every touchpoint – analyzing interactions, behaviors, and relationships with every consumer. With these targeted analytics, you can build accurate profiles, make informed decisions, determine the next-best-action for each consumer, and maximize returns.
When we started this journey, we took a disruptive approach: leverage modern tech to help companies do away with never-ending CX projects that break the bank. At Zipari, we know that the technology powering your products and solutions is what makes or breaks your CX. That’s why we built every product and solution to run on our revolutionary CX platform – the foundational technology you need to power the most important experiences for every consumer you serve.
Provide tailored recommendations based on real-time consumer engagement.
Every Zipari product and solution runs on our revolutionary CX platform, giving you economies of scale to address needs across market segments and consumers with the same intelligently-designed portfolio of cutting edge technology.
Designed to be API-first and omni-channel, Zipari’s CX Platform rapidly deploys to scale without complex customization. The CX Platform delivers unparalleled consumer insights through flexible, unified solutions that run on existing CRM technology and multiply the value of existing investments – from day one.
Help brokers sell and upsell your plans quickly across business lines with this easy-to-use portal that delivers total out-of-pocket decision support and the health insurance industry’s most intuitive online shopping experience.
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Deliver efficient and personalized service experiences with real-time visibility into consumer interactions across comprehensive profiles and unparalleled, actionable insights with this centralized data system.
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Unify the member experience and proactively prioritize, sequence, and deliver personalized next-best-actions across the best channels with this consumer engagement hub built for health insurance.
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Simplify eligibility, enrollment and renewals, and benefit administration, drive self-service, and inform future plan design with this branded web-based portal.
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Drive self-service, increase engagement, and improve satisfaction and retention anytime, anywhere with the health insurance industry’s most user-friendly web-based member-facing portal and mobile app.
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Increase payer-provider collaboration and streamline back-office operations with this user-friendly web-based portal and search tools.
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Deliver next-best-action recommendations to your consumers automatically, across all touchpoints, with this tool that seamlessly integrates into your call center CRM technologies, portals, mobile apps, and chatbots with pre-built goals based on highest-value actions.
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Manage the sales pipeline across all market segments with the health insurance industry’s first and only pre-configured acquisition and retention CRM technology.
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Empower members, promote self-service, and drive down call center activity with this on-demand concierge chatbot.
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Personalize customer experiences and empower service reps with comprehensive profiles, recommended next-best-actions, and automated workflows with this out-of-the-box call center solution designed specifically to optimize health insurance call center operations.
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We help payers and TPAs break away from ineffective engagement strategies and break out of one-size-fits-all CRM systems to create powerfully effective CX solutions exclusively for the health insurance industry.
Let’s break through together.