Zipari will be at AHIP Institute! Stop by our virtual booth and attend our session!
Conference Session: Maximizing Member Engagement: Why a Retail Approach May Not be Optimal
Speakers:
About this Session:
Health insurance still lags in industry rankings for consumer experience (CX), and there is no question of the consequences for health plan growth. But health insurance CX is not retail CX; the type of CX that works for Amazon may not work for payers and third-party administrators (TPAs). Speakers in this session will discuss how to make CX work effectively for health insurance providers, sharing insights from the wins and pitfalls of more than 200 payers and TPAs.
