Service Center

Help Customer Care Teams be the Experts on Each of Your Consumers

You Need an Intuitive and Efficient Service Center

When your operations teams have the right service technology, they can be a leading contributor to a great experience for your consumers, whether that’s members, brokers and employers, or providers. Zipari’s Service Center is the first and only full-featured call center technology with built-in workflows for health insurance – automating processes, simplifying training, streamlining call center operations, and integrating with existing technology to deliver a seamless experience for every consumer you’re serving.

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You Need an Intuitive and Efficient Service Center

When your operations teams have the right service technology, they can be a leading contributor to a great experience for your consumers, whether that’s members, brokers and employers, or providers. Zipari’s Service Center is the first and only full-featured call center technology with built-in workflows for health insurance – automating processes, simplifying training, streamlining call center operations, and integrating with existing technology to deliver a seamless experience for every consumer you’re serving.

Request a Demo

Feature Highlights

Zipari’s Service Center is built for your health insurance operations, supporting end-to-end call center operations for members and providers with seamless workflow automation to improve first-call resolution and connect consumers with recommendations based on the highest value actions.

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  • Deliver Consistent Service

    Give CSRs modern tech that supports them delivering great customer service with a consistent way to manage requests, profiles, and processes

  • Enterprise Visibility

    Gain universal access to customer interactions across the entire organization; from customer service to provider relations and care management teams

  • Ready on Day One

    30+ prebuilt workflows address most common service interactions, such as benefit details, ID card replacement, claims inquiry and appeals, authorizations, and referrals and are easily adapted to your processes and call scripts

  • Get Real-Time Data

    Real-time operational reporting and metrics pulling data from all consumer types, including members, prospects, brokers, and providers, creating a comprehensive data source for a more informed organizational strategy

  • Build on What You Have

    Seamlessly integrate with your existing data sources and CRM technology, including Salesforce and Microsoft Dynamics, without the need to rip and replace, saving time and money

Platform Powered

Zipari’s Service Center is powered by our revolutionary CX Platform, the foundational technology suite that ties everything together, enabling flexible scaling, easy configuration, and ensuring a consistent experience across the board.

Zipari CX Engine
Leverage a normalized data exchange for all health insurance data feeds and capture consumer behavior data from any third-party system to bolster customer profiles.

Zipari CX Capture
Use predictive analytics to leverage member value, member sentiment, and clinical personas and determine personalized next-best-actions for each consumer.

Zipari CX Profile
Provide tailored next-best-actions based on real-time consumer engagement.

API Gateway
Access a pre-built library of ready-to-go workflows for members, providers, and brokers, with industry connectors that seamlessly integrate with payer and partner systems. 

Highly Secure & Compliant
Rest easy knowing the platform delivers a highly secure and compliant environment for all products and solutions.

Maximize Your CRM Investments
Run on your existing CRM technology to capitalize on existing investments and get the most value from dollars you’ve already spent.

Let's Break Through

We make it easy to break away from ineffective engagement and generic CRMs with powerful digital experiences for every consumer you’re serving.

Let’s break through together.

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