We are excited to announce that mPulse has acquired Zipari, a leader in healthcare consumer experience technology. This acquisition reinforces mPulse’s commitment to advancing Health Experience and Insights (HXI) technology to build more consumer-centric healthcare experiences and promote more equitable health outcomes.
Zipari’s CX platform is the first and only plug-and-play suite of consumer experience software designed specifically for insurers, TPAs, and U.S. healthcare payers of all sizes. These capabilities will enhance mPulse’s HXI product suite, which focuses on integrating predictive analytics, omnichannel engagement, and health portal technologies.
As a combined company, we now serve over 400 healthcare customers, including 29 of the 30 largest health plans and more than 50% of Medicare Advantage plans with an overall 5-star rating. mPulse’s HXI capabilities provide transformational value for these organizations, establishing us as a key strategic partner for enterprise digital transformation. Our integrated product suite enables organizations to deliver high-value consumer touchpoints throughout the entire healthcare journey, reducing point solution fatigue and minimizing security risks with a single strategic vendor. This robust foundation supports advanced AI-powered engagement capabilities and seamless journey orchestration.
Since our founding in 2014, Zipari has been driven by a passion for creating and deploying innovative, consumer-focused technologies that make healthcare better for everyone. Combining this expertise with mPulse’s strengths will accelerate our ability to deliver high-value digital solutions that drive growth and improve outcomes.
Today’s healthcare consumers have diverse needs and expectations. We see this as an opportunity to create and deliver tailored, consumer-centric health journeys that provide real value. The combination of mPulse and Zipari brings together AI-powered analytics and advanced digital engagement capabilities, creating meaningful touchpoints throughout the consumer journey.
This marks mPulse’s fourth acquisition since December 2021, each one aimed at consolidating foundational health engagement capabilities that leading health organizations require but have traditionally been offered by fragmented technology vendors. By uniting these organizations, we are making the market more cohesive and easier for healthcare organizations to navigate, while expanding our influence in the digital health ecosystem.
We are excited to share this update with our customers and the broader healthcare industry. Follow us on LinkedIn to stay informed and learn more about how we are revolutionizing the consumer health journey. Be sure to look out for some exciting webinars in the coming months!
