Rapid and sweeping change has been the hallmark of the healthcare industry — even before the COVID-19 pandemic added gasoline to the fire of disruption. There are some predictions, however, that have held and in fact, only strengthened through the pandemic.
One of these predictions is the drive for payers to create enterprise-wide systems to not just modernize core administrative processing solutions (CAPS), but integrate these critical payer functions with automated data and workflow execution leveraging member-centric CRMs. Industry thought leader Gartner states “By 2024, a U.S. healthcare payer will implement a common enterprise platform and force one CAPS vendor out of the market.”
While Predicts 2021 is normally only available to Gartner members, Zipari has secured reprint rights, allowing our readers to access it. We believe payers can use this intelligence to guide their business strategy, IT planning, and technology and software investment decisions. Complete the form to download Predicts 2021: U.S. Healthcare Payers Lower Total Costs and Transform Ecosystem Relationships.
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