CX Engagement Hub

Personalize Engagement at Every Consumer Touchpoint

Define Goals to Influence Actions and Behaviors

Engaging your consumers and helping them make decisions about their health can be proactive, not just reactive. Zipari’s CX Engagement Hub gives you the power to execute a targeted, comprehensive, and omnichannel communication plan that personalizes the health insurance experience, improves collaboration among departments and across consumer touchpoints, and improves quality scores.

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Convert Goals into Actions and Behaviors

Engaging your consumers and helping them make decisions about their health can be proactive, not just reactive. Zipari’s CX Engagement Hub gives you the power to execute a targeted, comprehensive, and omnichannel communication plan that personalizes the health insurance experience, improves collaboration among departments and across consumer touchpoints, and improves quality scores.

Request a Demo

Feature Highlights

CX Engagement Hub gives health plans and TPAs the technology to streamline outreach and bring together all cross-departmental goals in a single, easy-to-use tool. By attaching a value to each goal, payers prioritize every touchpoint and measure the effectiveness of each interaction, leading to better consumer experiences and more effective use of outreach dollars.

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  • Serve all markets effectively

    Transform CX across all consumers with one powerful application

  • Prioritize and automate goals

    Sequence communications with value-based goals developed based on insights from a holistic consumer view

  • Give targeted next-best-actions & recommendations

    Create and deliver personalized next-best-actions based on health, benefits, and wellbeing through any available channel

  • Personalize omnichannel capabilities

    Integrate all communication modalities to match consumers’ preferences

  • Rapid deployment and easy implementation

    Get up and running quickly

  • Protect your tech investments 

    Integrate seamlessly with your existing data sources and technology

Platform Powered

Zipari’s CX Engagement Hub is powered by our revolutionary CX Platform, the foundational technology suite that ties everything together, enabling flexible scaling, easy configuration, and ensuring a consistent experience across the board.

Zipari CX Engine
Leverage a normalized data exchange for all health insurance data feeds and capture consumer behavior data from any third-party system to bolster customer profiles.

Zipari CX Capture
Use predictive analytics to leverage member value, member sentiment, and clinical personas and determine personalized next-best-actions for each consumer.

Zipari CX Profile
Provide tailored next-best-actions based on real-time consumer engagement.

API Gateway
Access a pre-built library of ready-to-go workflows for members, providers, and brokers, with industry connectors that seamlessly integrate with payer and partner systems. 

Highly Secure & Compliant
Rest easy knowing the platform delivers a highly secure and compliant environment for all products and solutions.

Maximize Your CRM Investments
Run on your existing CRM technology to capitalize on existing investments and get the most value from dollars you’ve already spent.

Let's Break Through

We make it easy to break away from ineffective engagement and generic CRMs with powerful digital experiences for every consumer you’re serving.

Let’s break through together.

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