CX 360
CX 360
Nobody knows your consumers better than you, and the data you need is out there. But, most lack a way to capture it, track it comprehensively, and use it effectively. Zipari’s CX 360 provides the solution: advanced data tracking and aggregation with unparalleled, comprehensive consumer profiles to engage in meaningful analysis and informed action – regardless of whether your consumer is a member, broker, employer, or provider.
Nobody knows your consumers better than you, and the data you need is out there. But, most lack a way to capture it, track it comprehensively, and use it effectively. Zipari’s CX 360 provides the solution: advanced data tracking and aggregation with unparalleled, comprehensive consumer profiles to engage in meaningful analysis and informed action – regardless of whether your consumer is a member, broker, employer, or provider.
Zipari’s CX 360 is built exclusively for health insurance payers and TPAs to deliver real-time visibility into how all business lines and their consumers interact with your organization.
Understand member policy details and benefits utilization, provider relationships, behavioral trends, clinical profiles, communication history and preferences, and authorizations and referrals.
Understand broker-agent and agency details, lead conversions, pipeline activity, commissions, certifications, credentials, and documents, renewals, and policies.
Understand group details and demographics, distribution of employees and coverages, group enrollment and certification, and campaign and communication history.
Understand provider demographic details and analytics, claims data, communication history and preferences, credentialing status check, and referrals and pre-authorization status checks.
Get real-time visibility into how your consumers are interacting with your plan benefits, portals, and your organization overall. Zipari’s CX 360 provides comprehensive consumer profiles, enabling efficient and personalized service experiences for every consumer you serve.
Including member benefits, eligibility, claims, billing, form status, provider analytics, broker documents, member lifetime value and sentiment, and more
With automated routing and tracking of complex service problems
Use insights for quick snapshots on population segments and individuals
Supports single sign-on (SSO) and integration with Salesforce, Microsoft Dynamics, and third-party applications
Integrating seamlessly with your existing data sources and technology, including Salesforce and Microsoft Dynamics
Zipari’s CX 360 is powered by our revolutionary CX Platform, the foundational technology suite that ties everything together, enabling flexible scaling, easy configuration, and ensuring a consistent experience across the board.
We make it easy to break away from ineffective engagement and generic CRMs with powerful digital experiences for every consumer you’re serving.
Let’s break through together.