As we reflect on 2020 and look forward, Zipari continues to stay committed to advancing the consumer experience (CX) in healthcare. To support payers’ 2021 CX efforts, we’ve developed a blueprint outlining three key strategies to unlock experiences powerful enough to fuel better outcomes, drive value, and achieve ROI.
Numerous wrap-up reports and prediction pieces are out there with great info and advice for healthcare experts with the time for dense technical reads. But we’ve cut to the chase with this quick-read guide to implementing a digital CX strategy designed for healthcare payers and their consumers.
