This year’s AHIP Consumer Experience and Digital Forum will connect dynamic thought leaders and health plan visionaries striving to drive innovation within the industry. With only 3 days and a packed agenda, how will you make the most of your time in Nashville?
Well don’t worry, we’ve put together a guide to this year’s conference along with exciting Nashville experiences that you won’t want to miss!
Inspiring Customer Loyalty and Innovation
December 11, 10:45AM – 11:30AM
Finding Balance: Innovation. Technology. Engagement
December 11, 1:55PM – 2:40PM
The number of companies with a vision to improve consumers’ health care through innovation and technology is exploding. From population health management to consumer decision support to technology infrastructure, companies are rethinking the healthcare experience. The pace of change is mind-boggling. In this panel, speakers will share how their vision impacts the corporate value proposition, how it is intended to disrupt markets, and how they are changing (and improving) the health care of their customers.
Using Data Analytics, Aligned Incentives and Personalized Care to Improve Medication Adherence
December 11, 2:50PM – 3:35PM
Medication adherence is a major public health issue, one that costs the U.S health care system more than $300 billion annually. This session will provide attendees with solutions and intervention examples that have proven to be successful in improving medication adherence.
Accelerate Digital Transformation with Next-Generation CX Technology
December 12, 2:25PM – 3:10PM
Health insurance providers are faced with several challenges when it comes to member experience: members unable to navigate the system to find and service their needs, inconsistency across communication channels, transactional (instead of conversational) interactions, and a disconnect between member services and clinical teams. In this session, learn how one health plan leveraged next-generation customer experience technology to rapidly improve member experience and engagement while streamlining back-office operations.
Reception in Exhibit Hall – Sponsored by AbleTo
December 11, 5:30PM – 6:30PM
Reception in Exhibit Hall
December 12, 6PM – 7PM
Zipari’s AHIP CDF Afterparty
December 12, 7PM – 10PM
Zipari is hosting the afterparty for the AHIP Consumer Experience and Digital Forum Wednesday, December 12th at 7pm at AJ’s Good Time Bar. Mingle with fellow AHIP CDF attendees and experience the Nashville Honky Tonk music scene with a live performance from local talent. Drinks and Nashville favorite Hattie B’s Chicken will be served. AJ’s Good Time Bar is conveniently located a few blocks away from the Nashville Music City Center and Omni Nashville Hotel.
You’ve made it out to Nashville for the conference, why not try some distinct Nashville experiences. Here’s a quick roundup of what locals and tourists love.
Lower Broadway – Music City
Characterized as the Honky Tonk Highway. Lower Broadway is home to many live music venues where you can enjoy music from local and traveling bands. This street is where the careers of Willie Nelson, Kris Kristofferson, Gretchen Wilson, Dierks Bentley, and other stars began. With some of the best talent in the country taking the stage, you never know if you’re watching the next big thing.
Nashville Hot Chicken
Hot chicken is a Nashville food staple. This is not your typical Buffalo-style chicken.You have to taste it to understand. Test your taste buds with hot chicken in Nashville, Tennessee.
Zipari looks forward to attending this year’s AHIP Consumer and Digital Experience Forum and experiencing Nashville’s unique scene with you.
See you there!
