Member Portal

Create a Better Experience for Every Member

Member CX That’s Actually Engaging

Go beyond traditional member engagement tactics and make your member portal a force multiplier to drive member actions. Only Zipari gives you the health insurance industry’s most personalized web portal for member self-service and engagement, running on modern technology that capitalizes on your existing tech. Zipari’s Member Portal gives you a complete solution to differentiate your products, ready to get up and running quickly.

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Member CX That’s Actually Engaging

Go beyond traditional member engagement tactics and make your member portal a force multiplier to drive member actions. Only Zipari gives you the health insurance industry’s most user-friendly web portal for member self-service and engagement, running on modern technology that capitalizes on your existing tech. Zipari’s Member Portal gives you a complete solution without costly and timely customization, and you have everything you need to get up and running quickly.

Request a Demo

Feature Highlights

Zipari’s Member Portal was built exclusively for health insurance payers and TPAs to give members self-service options, drive more actions, capture member activity, personalize communication and recommendations, and improve overall engagement and satisfaction — all in one powerful product.

Person looking at the Zipari Website
  • Empower self-service

    Simplify basic tasks from the login process to finding a provider or hospital, accessing plan information and claims data, and reviewing authorizations and referrals

  • Communicate seamlessly

    Encourage two-way communication with messaging, the document center, and easy-to-update member profiles and communication preferences

  • Include the essentials

    Give members the CX they expect with rich, on-demand features like provider and Rx searching, bill pay and autopay, and Blue Button

  • Maximize existing program investments

    Drive more healthy actions with third-party integrations for telemedicine, Nurseline, chatbot, wellness programs, and more — capitalizing on programs you’ve already invested in

  • Get to know your members

    Personalize the member experience and recommendations with embedded CX behavior tracking

  • Protect your tech investments

    Integrate seamlessly with your existing data sources and technology

Platform Powered

Zipari’s Member Portal is powered by our revolutionary CX Platform, the foundational technology suite that ties everything together, enabling flexible scaling, easy configuration, and ensuring a consistent experience across the board.

Zipari CX Engine
Leverage a normalized data exchange for all health insurance data feeds and capture consumer behavior data from any third-party system to bolster customer profiles.

Zipari CX Capture
Use predictive analytics to leverage member value, member sentiment, and clinical personas and determine personalized next-best-actions for each consumer.

Zipari CX Profile
Provide tailored next-best-actions based on real-time consumer engagement.

API Gateway
Access a pre-built library of ready-to-go workflows for members, providers, and brokers, with industry connectors that seamlessly integrate with payer and partner systems. 

Highly Secure & Compliant
Rest easy knowing the platform delivers a highly secure and compliant environment for all products and solutions.

Maximize Your CRM Investments
Run on your existing CRM technology to capitalize on existing investments and get the most value from dollars you’ve already spent.

Let's Break Through

We make it easy to break away from ineffective engagement and generic CRMs with powerful digital experiences for every consumer you’re serving.

Let’s break through together.

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