Service Bot

On-Demand Answers with 24/7 Self-Service Engagement

Automation Can Still Feel Personal

There are plenty of barriers in healthcare like access, outdated technology, and call center hold times. Zipari helps you break through them with our Service Bot — conversational AI for on-demand answers to the most common questions anytime, anywhere. Zipari’s Service Bot uses natural language processing to answer questions via chat and deliver personalized information and when used with the CX Engagement Hub, the Service Bot can proactively engage and drive next-best-actions, instantly.

Request a Demo

Automation Can Still Feel Personal

There are plenty of barriers in healthcare like access, outdated technology, and call center hold times. Zipari helps you break through them with our Service Bot — conversational AI for on-demand answers to the most common questions anytime, anywhere. Zipari’s Service Bot uses natural language processing to answer questions via chat and deliver personalized information and when used with the CX Engagement Hub, the Service Bot can proactively engage and drive next-best-actions, instantly.

Request a Demo

Feature Highlights

Zipari’s Service Bot is the perfect complement to your CX transformation strategy, easily adding conversational support for your members and provider offices accessible 24/7 through the portals and apps they are already using every day.

  • Serve all markets efficiently

    Transform call-center CX  across consumers with one automated solution 

  • Communicate naturally

    Facilitate smooth conversations with natural language processing and intent prediction

  • Transition seamlessly

    Route conversations to a service rep, care manager, or nurse line within the same experience

  • Simplify basic functions

    Deliver ID cards, benefits information, billing, and more instantly 

  • Reduce costs

    Increase self-service to decrease administrative and call center costs

  • Protect your tech investments 

    Integrate seamlessly with your existing data sources and technology

Platform Powered

Zipari’s Service Bot is powered by our revolutionary CX Platform, the foundational technology suite that ties everything together, enabling flexible scaling, easy configuration, and ensuring a consistent experience across the board.

Zipari CX Engine
Leverage a normalized data exchange for all health insurance data feeds and capture consumer behavior data from any third-party system to bolster customer profiles.

Zipari CX Capture
Use predictive analytics to leverage member value, member sentiment, and clinical personas and determine personalized next-best-actions for each consumer.

Zipari CX Profile
Provide tailored next-best-actions based on real-time consumer engagement.

API Gateway
Access a pre-built library of ready-to-go workflows for members, providers, and brokers, with industry connectors that seamlessly integrate with payer and partner systems. 

Highly Secure & Compliant
Rest easy knowing the platform delivers a highly secure and compliant environment for all products and solutions.

Maximize Your CRM Investments
Run on your existing CRM technology to capitalize on existing investments and get the most value from dollars you’ve already spent.

Let's Break Through

We make it easy to break away from ineffective engagement and generic CRMs with powerful digital experiences for every consumer you’re serving.

Let’s break through together.

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