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DTSTART;TZID=America/New_York:20240423T103000
DTEND;TZID=America/New_York:20240423T113000
DTSTAMP:20240417T185845Z
CREATED:20240401T200441Z
LAST-MODIFIED:20240417T185845Z
UID:14843-1713868200-1713871800@zipari.com
SUMMARY:Case Study Webinar - How Payers Have Been Closing More Care Gaps While Building Member Engagement
DESCRIPTION:Real Life Results From Employing Zipari’s CX Engagement Hub. \nPresented by Zipari CEO and President\, Tabatha Erck\, Ed.D.\, MPA.  \nThis presentation will include: \n\nResults payers/TPAs are receiving with Zipari’s CX Engagement Hub\, our Next\nBest Actions recommendation assistant;\nImplementation tips to get started fast and secure a substantial ROI\nDiscussion on assigning ROI of specific goal achievements\nRecommended next steps payers can take to amplify results and realize an even greater ROI
URL:https://zipari.com/event/case-study-webinar-how-a-payer-exceeded-their-engagement-goals-with-quick-roi/
LOCATION:[Virtual]
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://zipari.com/wp-content/uploads/2024/04/Webinar.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240410T140000
DTEND;TZID=America/New_York:20240410T150000
DTSTAMP:20240328T200159Z
CREATED:20240328T162918Z
LAST-MODIFIED:20240328T200159Z
UID:14787-1712757600-1712761200@zipari.com
SUMMARY:How Good Governance Powers Payer’s CX Success
DESCRIPTION:According to recent industry reports\, healthcare organizations with robust governance models in their CX programs are 60% more likely to achieve their operational and customer satisfaction goals. \nSet your organization on the path to CX excellence in the healthcare sector. \nIn this webinar\, we’ll delve into the operationalization of these concepts through the Zipari CX Governance Model:\n– Proprietary Technologies\n– Seamless Integration\n– Focus on Culture\n– Healthcare-Specific Expertise\n– Data-Driven Decision Making
URL:https://zipari.com/event/how-good-governance-powers-payers-cx-success/
LOCATION:[Virtual]
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://zipari.com/wp-content/uploads/2024/03/Hero_Governance-Webinar-1-e1711656106583.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20231130T140000
DTEND;TZID=America/New_York:20231130T150000
DTSTAMP:20231023T220032Z
CREATED:20231023T214610Z
LAST-MODIFIED:20231023T220032Z
UID:14205-1701352800-1701356400@zipari.com
SUMMARY:[Webinar] From Regulatory Challenge to Revenue Growth: Price Transparency in 2024
DESCRIPTION:Speaker: \n\nBill Bottomley\, VP Business Development\, Zipari\n\nAbout this Webinar: \nAs the 2024 CMS mandate looms\, health insurance providers stand at the crossroads of challenge and opportunity. Embrace the future with Zipari’s Price Transparency add-on\, tailored to meet this new era head-on. Discover how geo-targeted searches\, plain-language pricing\, and integrated CRM capabilities not only amplify member trust but also propel revenue growth. Zipari’s Price Transparency add-on includes geo-targeted searches\, plain-language pricing\, and integrated CRM capabilities. \nAttendees will: \n\nLearn how to turn this regulatory necessity into a competitive advantage\nSee how adhering to regulations can also enhance the member experience and increase trust\nHear how existing technologies can coexist with a CX platform price transparency add-on\n\nRegister Now!
URL:https://zipari.com/event/webinar-from-regulatory-challenge-to-revenue-growth-price-transparency-in-2024/
LOCATION:[Virtual]
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://zipari.com/wp-content/uploads/2021/07/AHIP-logo_21.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20231106T080000
DTEND;TZID=America/Chicago:20231108T170000
DTSTAMP:20231020T215445Z
CREATED:20230522T163134Z
LAST-MODIFIED:20231020T215445Z
UID:13579-1699257600-1699462800@zipari.com
SUMMARY:Texas Covered 2023
DESCRIPTION:Zipari will be at Texas Covered in Houston! Stop by Booth 601 and attend our session! \nConference Session \nTitle: Revolutionizing Member Engagement Through the Power of Technology \nDate: Tuesday\, November 7 @ 3:30 PM CT (Room: Ballroom C | Hilton Americas) \nAbout this Session: Join industry leaders as they delve into new technologies that are successfully increasing member engagement. Explore strategic partnerships between technology providers and health plans that reimagine the relationship between health plans and their members\, fostering a higher level of care and support. Discover how digital care management\, digital customer service\, and integrated streaming content have the ability to revolutionize member engagement. \nPanelist: Tabatha Erck\, MPA\, EdD\, Chief Executive Officer\, Zipari \nModerator: Sharon Alvis\, Market President\, Curative \n  \nRegister for the conference!
URL:https://zipari.com/event/texas-covered-2023/
LOCATION:Hilton Americas-Houston\, 1600 Lamar Street\, Houston\, TX\, 77010\, United States
CATEGORIES:Conference
ATTACH;FMTTYPE=image/png:https://zipari.com/wp-content/uploads/2022/10/TAHP.png
ORGANIZER;CN="TAHP":MAILTO:info@tahp.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20231023T080000
DTEND;TZID=America/Los_Angeles:20231025T170000
DTSTAMP:20230522T163648Z
CREATED:20230522T163608Z
LAST-MODIFIED:20230522T163648Z
UID:13585-1698048000-1698253200@zipari.com
SUMMARY:CAHP Annual Conference 2023
DESCRIPTION:Zipari will be at CAHP’s 37th Annual  Conference in Palm Desert! Stop by Booth 310 and say hello! \nBe sure to grab some popcorn on us during Tuesday’s break! \nRegister for the conference!
URL:https://zipari.com/event/cahp-annual-conference-2023/
LOCATION:JW Marriott Desert Springs\, 74-855 Country Club Drive\, Palm Desert\, CA\, 92260\, United States
CATEGORIES:Conference
ATTACH;FMTTYPE=image/webp:https://zipari.com/wp-content/uploads/2022/10/CAHP.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20231008T080000
DTEND;TZID=America/Los_Angeles:20231011T170000
DTSTAMP:20231024T221802Z
CREATED:20230522T161908Z
LAST-MODIFIED:20231024T221802Z
UID:13575-1696752000-1697043600@zipari.com
SUMMARY:HLTH 2023
DESCRIPTION:Zipari will be at HLTH 2023 in Las Vegas! Stop by Booth 6931 and attend our Tech Talk! \n  \nTech Talk \nTitle: Payers Proven Best Practices for Goal-Driven Member Engagement \nDate: Tue\, October 10 @ 11:30 AM PT (LVCC West Hall) \nSpeaker: Shawn Kearl\, Chief Revenue Officer\, Zipari \nAbout this Talk: See how top payers and TPAs are driving success and ROI against their highest-value member engagement objectives. \n  \nWatch this presentation on-demand!
URL:https://zipari.com/event/hlth-2023/
LOCATION:Las Vegas Convention Center\, 3150 Paradise Road\, Las Vegas\, NV\, 89109\, United States
CATEGORIES:Conference
ATTACH;FMTTYPE=image/png:https://zipari.com/wp-content/uploads/2022/10/hlth-logo-e1666900562222.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230927T140000
DTEND;TZID=America/New_York:20230927T150000
DTSTAMP:20231023T214831Z
CREATED:20230915T211310Z
LAST-MODIFIED:20231023T214831Z
UID:13916-1695823200-1695826800@zipari.com
SUMMARY:[Webinar] Quick Wins for MA Plans to Boost Star Ratings
DESCRIPTION:Speaker: \n\nTabatha Erck\, EdD\, MPA\, CEO\, Zipari\n\nAbout this Webinar: \nThough Medicare Advantage Star Ratings have a significant impact on a health plan’s bottom line\, payer executives often have difficulty increasing member satisfaction. In this webinar\, Dr. Tabatha Erck discusses the technology improvements health plans can make today to boost their members’ scores and raise their Medicare Advantage Star Ratings. By implementing these key technological tools\, health plans will see an immediate increase in member satisfaction and set their plan up for success during the 2023 open-enrollment season and beyond. \nWatch this presentation on-demand now!
URL:https://zipari.com/event/webinar-quick-wins-for-ma-plans-to-boost-star-ratings/
LOCATION:[Virtual]
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/jpeg:https://zipari.com/wp-content/uploads/2021/10/acap.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20230925T180000
DTEND;TZID=America/Chicago:20230927T180000
DTSTAMP:20230919T122859Z
CREATED:20230919T122818Z
LAST-MODIFIED:20230919T122859Z
UID:13920-1695664800-1695837600@zipari.com
SUMMARY:Value Visit: Clinical Excellence and the Member Experience
DESCRIPTION:Zipari will be at the Value Visit: Clinical Excellence and the Member Experience hosted by Health Plan Alliance in Chicago! Stop by to say hello! \nRegister for the conference!
URL:https://zipari.com/event/value-visit-clinical-excellence-and-the-member-experience/
CATEGORIES:Conference
ATTACH;FMTTYPE=image/png:https://zipari.com/wp-content/uploads/2021/12/HPA-logo.png
ORGANIZER;CN="HPA":MAILTO:info@healthplanalliance.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20230913T080000
DTEND;TZID=America/Chicago:20230914T170000
DTSTAMP:20230822T150811Z
CREATED:20230522T160648Z
LAST-MODIFIED:20230822T150811Z
UID:13570-1694592000-1694710800@zipari.com
SUMMARY:AHIP Consumer Experience & Digital Health Forum 2023
DESCRIPTION:Zipari will be at AHIP Consumer Experience & Digital Health Forum in Nashville! Stop by Booth #101 and attend our session! \n  \nConference Session — Key Data Sets to Evaluate and Prioritize CX Investments \nDate: Thursday\, September 14 @ 12:15 PM (Room TBA | Music City Center) \nSpeaker: \n\nTabatha Erck EdD\, MPA\, Chief Executive Officer\, Zipari\n\nAbout this Session: \nOver the past decade\, health insurance provider executives have been inundated with member engagement data. However\, this data is often underutilized or applied arbitrarily when used to justify specific consumer experience (CX) initiatives. Join this session to explore how progressive health insurance executives can identify the most effective data to increase member satisfaction scores and how to harness this data to maximize value for their members. \nRegister for this conference!
URL:https://zipari.com/event/ahip-consumer-experience-digital-health-forum-2023/
LOCATION:Music City Center\, 201 Rep. John Lewis Way South\, Nashville\, TN\, 37203\, United States
CATEGORIES:Conference
ATTACH;FMTTYPE=image/png:https://zipari.com/wp-content/uploads/2021/07/AHIP-logo_21.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230824T140000
DTEND;TZID=America/New_York:20230824T150000
DTSTAMP:20230825T162200Z
CREATED:20230628T152831Z
LAST-MODIFIED:20230825T162200Z
UID:13782-1692885600-1692889200@zipari.com
SUMMARY:[Webinar] The ROI of CX: Strategies to Drive Highest-Value Member Engagement
DESCRIPTION:Speaker: \n\nTabatha Erck\, MPA\, EdD\, Chief Executive Officer\, Zipari\n\nAbout this Webinar: \nA strong member engagement strategy that delivers optimal ROI is a critical component of effective CX. Join this session to discuss five strategies for driving the highest-value member engagement while streamlining operations. Gain insights and best practices utilized by health insurance providers to engage members in their health for improved outcomes. \nAttendees will learn: \n\nKey strategies for driving the highest-value member engagement while streamlining operations\nWhy a strong engagement strategy is the most critical component of effective health insurance CX\nHow the service center is still the heart of the health insurance\nHow digital tools will optimize\, but not take the place of\, engagement strategy\n\nWatch this presentation on demand!
URL:https://zipari.com/event/webinar-the-roi-of-cx-strategies-to-drive-highest-value-member-engagement/
LOCATION:[Virtual]
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://zipari.com/wp-content/uploads/2021/07/AHIP-logo_21.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20230613T100000
DTEND;TZID=America/Los_Angeles:20230615T170000
DTSTAMP:20230628T152202Z
CREATED:20230522T152321Z
LAST-MODIFIED:20230628T152202Z
UID:13558-1686650400-1686848400@zipari.com
SUMMARY:AHIP 2023
DESCRIPTION:Zipari will be at AHIP 2023 in Portland! Stop by Booth 1403 and attend our session! \n  \nConference Session — The ROI of CX: Strategies to Drive Highest-Value Member Engagement  \nDate: Wednesday\, June 14 @ 11:55 AM (Room B119 – Level 1 | Oregon Convention Center) \nSpeaker: \n\nTabatha Erck EdD\, MPA\, Chief Executive Officer\, Zipari\n\nAbout this Session: \nA strong member engagement strategy that delivers optimal ROI is a critical component of effective CX. Join this session to discuss five strategies for driving the highest-value member engagement while streamlining operations. Gain insights and best practices utilized by health insurance providers to engage members in their health for improved outcomes. \nWatch this presentation on demand!
URL:https://zipari.com/event/ahip-2023/
LOCATION:Oregon Convention Center\, 777 NE Martin Luther King\, Jr. Blvd\, Portland\, OR\, 97232\, United States
CATEGORIES:Conference
ATTACH;FMTTYPE=image/png:https://zipari.com/wp-content/uploads/2021/07/AHIP-logo_21.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230314
DTEND;VALUE=DATE:20230317
DTSTAMP:20230524T145803Z
CREATED:20230222T054216Z
LAST-MODIFIED:20230524T145803Z
UID:13351-1678752000-1679011199@zipari.com
SUMMARY:AHIP Medicare\, Medicaid\, Duals & Commercial Markets Forum 2023
DESCRIPTION:Zipari will be at AHIP Medicare\, Medicaid\, Duals & Commercial Markets Forum in DC! Stop by Booth 201 and attend our session! \n  \nConference Session — Generational Trends and Perceptions across Medicaid & Medicare Populations \nDate: Wednesday\, March 15 @ 2:15 PM (Room TBA | Washington Hilton) \nSpeaker: \n\nShawn Kearl\, Chief Revenue Officer\, Zipari\n\nAbout this Session: \nGenerational differences are becoming increasingly salient as digital tools dominate the consumer experience space. Join this session to hear insights from a recent survey of Medicaid members on their digital consumer experiences with their health plans compared with members of Medicare and commercial health plans. Learn how health insurance providers can employ market-specific insights into digital trends to directly impact key organizational outcomes. \nWatch this session on-demand!
URL:https://zipari.com/event/ahip-2023-medicare-medicaid-duals-commercial-markets-forum/
LOCATION:Washington Hilton\, 1919 Connecticut Avenue NW\, Washington\, DC\, 20009\, United States
CATEGORIES:Conference
ATTACH;FMTTYPE=image/png:https://zipari.com/wp-content/uploads/2021/07/AHIP-logo_21.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20221214T140000
DTEND;TZID=America/New_York:20221214T150000
DTSTAMP:20221201T162425Z
CREATED:20221201T162425Z
LAST-MODIFIED:20221201T162425Z
UID:13039-1671026400-1671030000@zipari.com
SUMMARY:[Webinar] Members of a Certain Age: Generational Trends and CX Perceptions across Medicaid and Medicare Populations
DESCRIPTION:Speaker: \n\nMaryann Waugh\, Director\, Content & Market Research\, Zipari\n\nFor the second year in a row\, more than 400 Medicaid members were asked about their consumer experiences (CX) and digital consumer experiences with their health plans. Their responses were compared and contrasted with members of Medicare and commercial health plans\, to identify similarities\, differences\, and changes over time. This year’s analysis looked specifically at generational trends. Generational differences are becoming increasingly salient as digital tools dominate the CX space. This session is designed to give payers current and market-specific insights into digital trends that will directly impact key organizational outcomes. \nAttendees will learn how to: \n\nIdentify the steps to member engagement that are part of any successful roadmap for large\, medium\, and small plans at all stages of CX transformation\nArticulate key generational trends that should be considered in their plan’s CX strategy\nLeverage a personalized\, omnichannel experience to drive engagement for members across generations\n\nRegister Now!
URL:https://zipari.com/event/webinar-members-of-a-certain-age-generational-trends-and-cx-perceptions-across-medicaid-and-medicare-populations/
LOCATION:[Virtual]
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/jpeg:https://zipari.com/wp-content/uploads/2021/10/acap.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20221208T140000
DTEND;TZID=America/New_York:20221208T150000
DTSTAMP:20221027T123003Z
CREATED:20221027T122837Z
LAST-MODIFIED:20221027T123003Z
UID:12867-1670508000-1670511600@zipari.com
SUMMARY:[Webinar] The Value of Goal-Driven Member Engagement
DESCRIPTION:Speakers: \n\nBrad McIlwain\, Sr. Director\, Member & Service Products\, Zipari\nSmita Purekar\, Sr. Product Manager\, Zipari\n\nAbout this Webinar: \nThe health insurance market is competitive. Health insurance providers that want to succeed must attract and retain members and improve health outcomes\, all while reducing unnecessary costs. And let’s face it – if members don’t engage\, those goals may be insurmountable. Health insurers often run multiple and concurrent member engagement initiatives. Administrative teams reach out to members to keep their contact information up-to-date\, meanwhile\, care management teams are messaging members about participating in prevention and treatment efforts. Not only do these competing priorities leave employees and members confused\, they can also create frustration for members when they have no say over how they are receiving this outreach. \nThere are a number of consumer engagement solutions that can help. When these solutions are designed specifically for the health insurance industry\, they can actually simplify multiple challenges by orchestrating efforts into value-based priorities\, personalized for each member. Health insurance providers that implement goal-driven member engagement are poised to realize a variety of benefits – from improved health outcomes to member loyalty and plan ratings – all drivers of a positive return on investment. With the right tech solution and partner\, a significant challenge can actually become a win-win for plans and members alike. \nAttendees will get an overview of how member goals fit within an effective CX engagement strategy\, and will see a business case using actual engagement data. \nAttendees will learn: \n\nWhat goal-driven member engagement means\nHow technology can simplify engagement\, even when health insurance plans are operating with legacy technology\nHow to navigate industry-specific conditions when evaluating potential CX technology and CX partners\n\nRegister Now!
URL:https://zipari.com/event/webinar-the-value-of-goal-driven-member-engagement/
LOCATION:[Virtual]
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://zipari.com/wp-content/uploads/2021/07/AHIP-logo_21.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20221113T090000
DTEND;TZID=America/Los_Angeles:20221116T130000
DTSTAMP:20221027T195824Z
CREATED:20221014T205033Z
LAST-MODIFIED:20221027T195824Z
UID:12613-1668330000-1668603600@zipari.com
SUMMARY:HLTH 2022
DESCRIPTION:Zipari will be at HLTH 2022 in Las Vegas! Stop by Booth 2604 and say hello! \n  \nRegister for the conference!
URL:https://zipari.com/event/hlth-2022/
LOCATION:Venetian Expo & Conference Center\, 201 Sands Avenue\, Las Vegas\, NV\, 89169\, United States
CATEGORIES:Conference
ATTACH;FMTTYPE=image/png:https://zipari.com/wp-content/uploads/2022/10/hlth-logo-e1666900562222.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20221107T080000
DTEND;TZID=America/Chicago:20221109T120000
DTSTAMP:20230522T162632Z
CREATED:20221014T201410Z
LAST-MODIFIED:20230522T162632Z
UID:12592-1667808000-1667995200@zipari.com
SUMMARY:Texas Covered 2022
DESCRIPTION:Zipari will be at Texas Covered in Austin! Stop by Booth 102 and attend our session! \nConference Session — Improving the Member and Provider Experience: Solutions that Reduce Administrative Burden and Improve Access to Care \nDate: Tuesday\, November 8 @ 4:30 PM (Room 616 A&B | Hilton Austin) \nSpeakers: \n\nTabatha Erck\, EdD\, MPA – CEO\, Zipari\nTamara Bruns – Executive Vice President\, Health Services\, iCare Health Solutions\nMichael Lunzer – Founder and CEO\, Itiliti Health\nLisa Wright – President and CEO\, Community Health Choice\n\nAbout this Session: \nImplementation of goal-driven member and provider engagement tools can increase access to high quality care and contain costs. This panel will discuss technology driven solutions that create efficiencies and improve both the provider and the member experience. \nRegister for the conference!
URL:https://zipari.com/event/texas-covered/
LOCATION:Hilton Austin\, 500 East 4th Street\, Austin\, TX\, 78701\, United States
CATEGORIES:Conference
ATTACH;FMTTYPE=image/png:https://zipari.com/wp-content/uploads/2022/10/TAHP.png
ORGANIZER;CN="TAHP":MAILTO:info@tahp.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20221017T100000
DTEND;TZID=America/Los_Angeles:20221019T140000
DTSTAMP:20230522T163704Z
CREATED:20221014T204139Z
LAST-MODIFIED:20230522T163704Z
UID:12608-1666000800-1666188000@zipari.com
SUMMARY:CAHP Annual Conference 2022
DESCRIPTION:Zipari will be at CAHP’s 36th Annual  Conference in Palm Desert! Stop by Booth 507 and say hello! \nBe sure to grab some popcorn on us during Tuesday’s break!
URL:https://zipari.com/event/cahp-annual-conference/
LOCATION:JW Marriott Desert Springs\, 74-855 Country Club Drive\, Palm Desert\, CA\, 92260\, United States
CATEGORIES:Conference
ATTACH;FMTTYPE=image/webp:https://zipari.com/wp-content/uploads/2022/10/CAHP.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20221010T160000
DTEND;TZID=America/Chicago:20221014T100000
DTSTAMP:20221014T205649Z
CREATED:20221014T203504Z
LAST-MODIFIED:20221014T205649Z
UID:12604-1665417600-1665741600@zipari.com
SUMMARY:Value Visit: Member Experience & Diversity\, Equity and Inclusion
DESCRIPTION:Zipari will be at the Value Visit: Member Experience & Diversity\, Equity and Inclusion hosted by Health Plan Alliance in Chicago! Stop by to say hello and attend our session! \nConference Session — Going Beyond Checking the Box – How Technology Enablers Unlock Abundant MX Opportunities \nDate: Thursday\, October 13 @ 1:00 PM (Marquee Conference Center | Old Post Office) \nSpeakers: \n\nTabatha Erck\, EdD\, MPA – CEO\, Zipari\nCarsen Chadwick – Operations Manager\, SelectHealth\nDerrick Steinmann – Service Excellence Manager\, SelectHealth\nAnnie Alexander – Director of Commercial Sales Operations\, Sentara (Optima)\nLacey Momic – Director\, Business Transformation and Innovation\, Sentara (Optima)\n\nAbout this Session: \nImplementation of goal-driven member and provider engagement tools can increase access to high quality care and contain costs. This panel will discuss technology driven solutions that create efficiencies and improve both the provider and the member experience. \nRegister for the conference!
URL:https://zipari.com/event/12604/
CATEGORIES:Conference
ATTACH;FMTTYPE=image/png:https://zipari.com/wp-content/uploads/2021/12/HPA-logo.png
ORGANIZER;CN="HPA":MAILTO:info@healthplanalliance.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20220912T130000
DTEND;TZID=America/Chicago:20220914T150000
DTSTAMP:20221014T203243Z
CREATED:20220801T155259Z
LAST-MODIFIED:20221014T203243Z
UID:12273-1662987600-1663167600@zipari.com
SUMMARY:AHIP Consumer Experience & Digital Health Forum
DESCRIPTION:Zipari will be at AHIP Consumer Experience & Digital Health Forum in Nashville! Stop by Booth 701 and attend our session! \n  \nConference Session — Getting Beyond the Jargon: What is a CX Platform and Do You Really Need One? \nDate: Monday\, September 12 @ 3:30 PM (106 | Music City Center) \nSpeaker: \n\nStan Opstad\, Chief Product Officer\, Zipari\n\nAbout this Session: \nIn this era of digital acceleration\, consumer experience has become synonymous with apps\, portals\, bots\, and other technical jargon and acronyms; the term itself has even been replaced by the shorthand designation “CX”. In this session\, speakers will cut through the jargon to clearly explain what a CX platform really is\, how it can drive member engagement\, and its potential to bring value to both health insurance providers and their members. \nRegister for the conference!
URL:https://zipari.com/event/ahip-consumer-experience-digital-health-forum/
LOCATION:Music City Center\, 201 Rep. John Lewis Way South\, Nashville\, TN\, 37203\, United States
CATEGORIES:Conference
ATTACH;FMTTYPE=image/png:https://zipari.com/wp-content/uploads/2021/07/AHIP-logo_21.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20220728T140000
DTEND;TZID=America/New_York:20220728T150000
DTSTAMP:20221027T122748Z
CREATED:20220622T175732Z
LAST-MODIFIED:20221027T122748Z
UID:12225-1659016800-1659020400@zipari.com
SUMMARY:[Webinar] Get Back to Basics: CX Lessons from Members & Health Plans
DESCRIPTION:Speakers: \n\nMatt Case\, Chief Marketing Officer\, Zipari\nMaryann Waugh\, Director of Content and Market Research\, Zipari\n\nAbout this Webinar: \nIn the era of digital transformation and CRM overload\, it can be easy to forget why we care about consumer experience (CX) in the first place. In this session\, we get back to the basics of engaging members in their own health\, focusing on 5 key lessons learned from health insurance providers and members\, and our own experiences in the industry. \nThe speakers will discuss 5 key takeaways learned from market research with health insurance providers and members\, and our own industry experiences. \nAttendees will learn: \n\nWhy a strong engagement strategy is the most critical component of effective health insurance CX\nWhy it makes sense to think big but start small\nWhy the service center is still the heart of health insurance\nHow digital tools will optimize\, but not take the place of\, engagement strategy\n\nWatch this webinar on-demand!
URL:https://zipari.com/event/webinar-get-back-to-basics-cx-lessons-from-members-health-plans/
LOCATION:[Virtual]
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://zipari.com/wp-content/uploads/2021/07/AHIP-logo_21.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20220718T133000
DTEND;TZID=America/Chicago:20220720T133000
DTSTAMP:20220712T153143Z
CREATED:20220712T153143Z
LAST-MODIFIED:20220712T153143Z
UID:12245-1658151000-1658323800@zipari.com
SUMMARY:HCAA TPA Summit
DESCRIPTION:Zipari will be at HCAA TPA Summit at the Hyatt Regency in St. Louis!  Stop by Booth #6 in the Regency Ballroom and say hello! \n  \nRegister for the Conference \n 
URL:https://zipari.com/event/hcaa-tpa-summit-2/
CATEGORIES:Conference
ATTACH;FMTTYPE=image/png:https://zipari.com/wp-content/uploads/2022/02/hcaa.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20220621T080000
DTEND;TZID=America/Los_Angeles:20220623T170000
DTSTAMP:20220712T152619Z
CREATED:20220525T144751Z
LAST-MODIFIED:20220712T152619Z
UID:12148-1655798400-1656003600@zipari.com
SUMMARY:AHIP 2022
DESCRIPTION:Zipari will be at AHIP 2022 in Las Vegas! Stop by Booth 601 and attend our session! \nConference Session — Digital CX in Health Insurance: The Opportunity of Member Engagement \nDate: Wednesday\, June 22 @ 1:45 PM (Meursault 1&2 | Wynn Las Vegas) \nSpeakers: \n\nStan Opstad\, Chief Product Officer\, Zipari\nMaryann Waugh\, Senior Content Marketing Manager\, Zipari\nKathleen Ellmore Managing Partner\, Engagys\n\nAbout this Session: \nDigital consumer engagement (CX) can offer health insurance providers a way to improve and increase the impact of their member engagement and digital engagement investments. In this session\, speakers will describe recent survey results\, focusing on important discrepancies between member and payer perspectives and CX outcomes. Speakers will also discuss how digital CX solutions can help payers to drive better health outcomes\, strengthen member engagement\, and improve organizational efficiencies. \nWatch this session on-demand!
URL:https://zipari.com/event/ahip-2022/
LOCATION:Wynn Las Vegas\, 3131 Las Vegas Boulevard\, Las Vegas\, NV\, 89109\, United States
CATEGORIES:Conference
ATTACH;FMTTYPE=image/png:https://zipari.com/wp-content/uploads/2021/07/AHIP-logo_21.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20220608T140000
DTEND;TZID=America/New_York:20220608T150000
DTSTAMP:20220613T203139Z
CREATED:20220525T145306Z
LAST-MODIFIED:20220613T203139Z
UID:12153-1654696800-1654700400@zipari.com
SUMMARY:[Webinar] What Is Goal-Driven Member Engagement?
DESCRIPTION:Speaker: \n\nTabatha Erck\, EdD\, MPA\, President\, Zipari\nBrad McIlwain\, Sr. Director\, Product Management\nSmita Purekar\, Sr. Product Manager\n\nAbout this Webinar: \nThe health insurance market is more competitive than ever\, and member behavior has one of the largest impacts on the ability to succeed. As such\, health insurance providers are running multiple and concurrent initiatives to engage members. Administrative teams need members to keep their contact information up-to-date and care management teams need members to participate in prevention and treatment efforts. Many members fall under more than one program designed to improve health outcomes and reduce costs and this has the potential to leave different health plan departments with competing priorities and leave members confused. \nHow can health insurance providers navigate these competing demands across internal departments while still managing the market demands that make consumer ratings and digital self-service essential? This is a dilemma they were already facing before supply-chain issues and the Great Resignation became part of our global reality\, making these issues even more challenging. \nHealth insurance providers aren’t just focused on consumer engagement\, they are focused on member engagement\, and they are only set up for success when their engagement strategy\, tools\, and tech partners know the difference. There are several consumer engagement solutions to turn to\, and when these solutions are designed specifically for the health insurance industry\, they can actually simplify multiple challenges by orchestrating health insurance providers’ efforts into value-based priorities. Providers who implement goal-driven member engagement are poised to increase not only their engagement goals\, but also member loyalty and measurable returns on investment. \nAttendees will learn: \n\nWhat goal-driven member engagement means\nHow technology can simplify engagement\, even when health insurance plans are operating with legacy technology\nHow the right customer experience (CX) technology and the right CX partner can help plans navigate internal pain points and overcome current industry and universal market challenges\n\nWatch the webinar on-demand!
URL:https://zipari.com/event/webinar-what-is-goal-driven-member-engagement/
LOCATION:[Virtual]
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://zipari.com/wp-content/uploads/2021/05/insights-featured-image-900x600-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20220314T080000
DTEND;TZID=America/New_York:20220317T170000
DTSTAMP:20220330T162456Z
CREATED:20220218T153053Z
LAST-MODIFIED:20220330T162456Z
UID:12035-1647244800-1647536400@zipari.com
SUMMARY:AHIP National Conference on Health Policy and Government Health Programs
DESCRIPTION:Zipari will be at AHIP National Conference on Health Policy and Government Health Programs! Stop by our virtual booth and attend our session! \n  \nConference Session: Omnichannel Personalization to Drive Outcomes and Reduce Costs \nSpeakers: \n\nDani Tedesco\, Director of Product\, Zipari\nShannon Eubank\, Director of Product\, Zipari\n\nAbout this Session: \nA recent survey asked 1\,500 Medicare and Medicaid members about their consumer experiences (CX) and digital consumer experiences with their health plans. Their responses were analyzed to identify significant themes within each population\, and to determine how these differ from or align with commercial health plan members. This session gives health insurance providers current and market-specific insights into CX trends to help prioritize digital CX efforts most likely to drive positive outcomes. \nWatch this session on-demand!
URL:https://zipari.com/event/ahip-national-conference-on-health-policy-and-government-health-programs/
LOCATION:[Virtual]
CATEGORIES:Virtual
ATTACH;FMTTYPE=image/png:https://zipari.com/wp-content/uploads/2021/07/AHIP-logo_21.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20220221T170000
DTEND;TZID=America/New_York:20220223T120000
DTSTAMP:20220218T154150Z
CREATED:20220218T154150Z
LAST-MODIFIED:20220218T154150Z
UID:12038-1645462800-1645617600@zipari.com
SUMMARY:HCAA Executive Forum
DESCRIPTION:Zipari will be at HCAA Executive Forum at the Bellagio in Las Vegas!  Stop by Booth #10 in the Grand Ballroom and say hello!
URL:https://zipari.com/event/hcaa-executive-forum/
LOCATION:Bellagio Hotel\, 3600 South Las Vegas Blvd\, Las Vegas\, NV\, 89109\, United States
CATEGORIES:Conference
ATTACH;FMTTYPE=image/png:https://zipari.com/wp-content/uploads/2022/02/hcaa.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20220216T140000
DTEND;TZID=America/New_York:20220216T150000
DTSTAMP:20220218T144540Z
CREATED:20210527T204420Z
LAST-MODIFIED:20220218T144540Z
UID:11201-1645020000-1645023600@zipari.com
SUMMARY:[Webinar] What Is Goal-Driven Member Engagement?
DESCRIPTION:Speakers: \n\nTabatha Erck\, EdD\, MPA\, President\, Zipari\nShannon Eubank\, Director of Product\, Zipari\n\nAbout this Webinar: \nThe health insurance market is more competitive than ever\, and member behavior has one of the largest impacts on the ability to succeed. As such\, health insurance providers are running multiple and concurrent initiatives to engage members. Administrative teams need members to keep their contact information up-to-date and care management teams need members to participate in prevention and treatment efforts. Many members fall under more than one program designed to improve health outcomes and reduce costs and this has the potential to leave different health plan departments with competing priorities and leave members confused. \nHow can health insurance providers navigate these competing demands across internal departments while still managing the market demands that make consumer ratings and digital self-service essential? This is a dilemma they were already facing before supply-chain issues and the Great Resignation became part of our global reality\, making these issues even more challenging. \nHealth insurance providers aren’t just focused on consumer engagement\, they are focused on member engagement\, and they are only set up for success when their engagement strategy\, tools\, and tech partners know the difference. There are several consumer engagement solutions to turn to\, and when these solutions are designed specifically for the health insurance industry\, they can actually simplify multiple challenges by orchestrating health insurance providers’ efforts into value-based priorities. Providers who implement goal-driven member engagement are poised to increase not only their engagement goals\, but also member loyalty and measurable returns on investment. \nAttendees will learn: \n\nWhat goal-driven member engagement means\nHow technology can simplify engagement\, even when health insurance plans are operating with legacy technology\nHow the right customer experience (CX) technology and the right CX partner can help plans navigate internal pain points and overcome current industry and universal market challenges\n\nWatch this webinar on-demand!
URL:https://zipari.com/event/webinar-with-ahip/
LOCATION:[Virtual]
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://zipari.com/wp-content/uploads/2021/07/AHIP-logo_21.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20211215T120000
DTEND;TZID=America/New_York:20211215T130000
DTSTAMP:20220218T144454Z
CREATED:20211207T214934Z
LAST-MODIFIED:20220218T144454Z
UID:11913-1639569600-1639573200@zipari.com
SUMMARY:[Webinar] The State of Health Insurance Consumer Experience
DESCRIPTION:Speakers: \n\nMaryann Waugh\, Senior Content Marketing Manager\, Zipari\nPatrick Warncke\, Senior Sales Engineer\, Zipari\nBill Frank\, Solutions Engineer\, Zipari\n\n  \nAbout this Webinar: \nAnnual consumer experience reporting consistently ranks health insurance behind other industries. With the rapid digital advances sparked by COVID-19\, it is more important than ever that health insurance providers understand current consumer sentiment and effectively align customer service and self-service with what their members find most important. \nThis webinar will give attendees exclusive access to results from a large scale survey conducted in 2021\, informing health insurance providers about: \n\nWhat members find most critical to health plan engagement\nWhat members find most frustrating given the current state of health insurance CX\nWhere payer and member responses differ and align on digital CX issues\nWhat CX information payers need to achieve organizational cost savings and membership growth\n\nHaving access to this direct research will give health insurance providers an edge on the competition and invaluable insights to help prioritize service and digital-focused initiatives for the coming year effectively. \nWatch this webinar on-demand! \n 
URL:https://zipari.com/event/webinar-the-state-of-health-insurance-consumer-experience/
LOCATION:[Virtual]
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://zipari.com/wp-content/uploads/2021/12/HPA-logo.png
ORGANIZER;CN="HPA":MAILTO:info@healthplanalliance.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20211207T090000
DTEND;TZID=America/New_York:20211209T170000
DTSTAMP:20211213T165140Z
CREATED:20211018T160707Z
LAST-MODIFIED:20211213T165140Z
UID:11843-1638867600-1639069200@zipari.com
SUMMARY:AHIP Consumer Experience & Digital Health Forum
DESCRIPTION:Zipari will be at the AHIP Consumer Experience & Digital Health Forum! Stop by our virtual booth and attend our session! \nConference Session: The Time for Multichannel is Now: Drive Outcomes by Engaging on Members’ Terms \nSpeakers: \n\nRichard Juknavorian\, Chief Product Officer\, Zipari\nPaul Moody\, Vice President\, Direct Marketing\, Kaiser Permanente\nKathleen Ellmore Managing Partner\, Engagys\nMaryann Waugh\, Senior Content Marketing Manager\, Zipari\nJeanette Thornton\, Senior Vice President\, Product\, Employer & Commercial Policy\, AHIP\n\nAbout this Session: \nRecent market changes have made multichannel\, personalized communication an urgent and mandatory requirement for health insurance providers. Join this session to learn how to implement an effective\, multichannel communications strategy that aligns with your members’ preferences. Panelists will leverage industry-specific consumer experience expertise to discuss key convergent research findings from two recent member survey initiatives. \nWatch this session on-demand!
URL:https://zipari.com/event/consumer-experience-digital-health-forum/
LOCATION:[Virtual]
CATEGORIES:Virtual
ATTACH;FMTTYPE=image/png:https://zipari.com/wp-content/uploads/2021/07/AHIP-logo_21.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20211102T140000
DTEND;TZID=America/New_York:20211102T150000
DTSTAMP:20211207T213406Z
CREATED:20211018T153919Z
LAST-MODIFIED:20211207T213406Z
UID:11830-1635861600-1635865200@zipari.com
SUMMARY:[Webinar] Medicaid Members Sound Off: Omnichannel is the Key to Personalization
DESCRIPTION:Speakers: \n\nMaryann Waugh\, Senior Content Marketing Manager\, Zipari\n\nAbout this Webinar: \nIn a recent survey\, 400 Medicaid members were asked about their consumer experiences (CX) and digital consumer experiences with their health plans. Their responses were compared and contrasted with members of Medicare and commercial health plans\, as well as Medicaid-payer responses. This session is designed to give payers current and market-specific insights into CX trends; especially timely given the increasing Medicaid eligibility and enrollment and the digital acceleration of the recent pandemic. \nFollowing this presentation audience members will: \n\nUnderstand the importance of a personalized\, omnichannel experience for member satisfaction and plan ROI\nArticulate where the Medicaid population overlaps and differs from payers and members of other markets\nGet a high-level overview of the steps to member-engagement that are part of any successful roadmap for large\, medium\, and small plans at all stages of CX transformation\n\nWatch this webinar on-demand!
URL:https://zipari.com/event/webinar-medicaid-members-sound-off-omnichannel-is-the-key-to-personalization/
LOCATION:[Virtual]
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/jpeg:https://zipari.com/wp-content/uploads/2021/10/acap.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20211017T090000
DTEND;TZID=America/New_York:20211019T170000
DTSTAMP:20211018T145027Z
CREATED:20210527T205227Z
LAST-MODIFIED:20211018T145027Z
UID:11206-1634461200-1634662800@zipari.com
SUMMARY:HLTH 2021
DESCRIPTION:Stop by and say hello to Zipari at MR-24!
URL:https://zipari.com/event/hlth-2021/
LOCATION:Boston Convention & Exhibition Center\, 415 Summer Street\, Boston\, MA\, 02210\, United States
CATEGORIES:Conference
ATTACH;FMTTYPE=image/png:https://zipari.com/wp-content/uploads/2021/05/insights-featured-image-900x600-1.png
END:VEVENT
END:VCALENDAR